Customer Advisor 16hrs | Hotter Shoes
12th June 2017
Customer Advisor | Hotter Shoes
£7.40 an hour - Part-time - Lion Yard, Cambridge, Cambridgeshire
Hotter we are passionate about providing stylish high quality shoes, serious
about customer service and believe customer satisfaction is of paramount
importance. This is a PART time vacancy for 16 hours per week, plus overtime
as required to meet the needs of the business. We are looking for flexibility
to cover these hours throughout the week including weekends. As a Customer
Advisor with Hotter you will be customer focussed, sales driven, have a
friendly outgoing personality and an enthusiastic approach to your role. At
Hotter we are passionate about exceeding our customers’ expectations in
everything we do, in this often fast paced and demanding environment.
Reporting to the Store Manager your key responsibilities will be to deliver
sales through measurable excellence in customer service, providing solutions
that exceed customer expectations, assisting and supporting the store team in
achieving targets and company standards in all areas.
Your daily duties will
customer service to maximise sales.
- Delivering high quality
customer care dealing with after sales customer queries.
- Processing transactions
through the till.
- Receiving and processing
deliveries – including moving large deliveries to stock rooms, unpacking
and storing shoes.
- Maintaining shop floor /
window displays, visual merchandising standards and preparing for
seasonal sales and promotions.
- Following and completing
store routines in line with company policies, procedures and processes.
- Working well within the
team actively supporting your colleagues.
A friendly and helpful
approach with customers and colleagues.
- The ability to engage with
different types of people.
- A passion for learning
about our products and sharing that knowledge with customers.
- The ability to recognise
sales opportunities and maximise sales.
- Identifying opportunities
to boost sales from selling additional products.
- The drive to complete your
tasks in a timely, efficient and effective manner.
- The ability to multi task
and handle the pressure of a busy day.
- Competence in using an
EPOS till and other relevant systems.
- Proactive approach to own
training and development, keeping yourself updated with new styles and
you fit in our shoes? ….. Apply Here: www.indeed.co.uk